Questions? We've got answers.

PetLift operates in and around the local service area. When you submit a booking request, we'll confirm whether we're active in your neighborhood before confirming your appointment. If we're not yet in your area, we'll let you know — and we may be expanding soon.

Fill out the booking form on our contact page with your details and preferred service. We'll review your request and get back to you — usually within a few hours, same day for most inquiries.

Once we confirm availability, we'll match you with a trusted walker or sitter and get things scheduled.

We understand plans change. If you need to cancel or reschedule, just let us know as soon as possible — ideally at least 24 hours before your appointment. Last-minute cancellations within a few hours may still be honored depending on the situation, but repeated last-minute changes without notice may affect future booking availability.

We're humans, not robots — reach out and we'll work it out.

If we can't accommodate your specific time window, we'll let you know upfront — before you've committed to anything. We won't leave you stranded mid-booking.

If it's a recurring gap (certain days, early mornings, etc.), we may be able to bring on additional coverage over time. Drop us a note and we'll keep it on file for future expansion in your area.

Our three main services:

Walks — $25 per 30-minute individual walk, GPS-tracked with photo updates.
Complete — $45 per visit: walk + drop-in check + full yard cleanup + food/water/medication.
Transport — $35 per trip, door-to-door to the vet, groomer, daycare, or anywhere local.

Ongoing or bundle pricing may be available depending on frequency — mention your needs in the booking form and we'll give you an exact quote.

Yes. We work with many clients on recurring schedules — a few walks a week, daily visits, weekend coverage, or anything in between. Recurring clients get priority scheduling and a consistent caregiver who knows your pet.

Let us know your ideal frequency in the booking form and we'll set it up.

Safety is the foundation of everything we do. Every visit includes photo updates and GPS tracking so you know exactly where your pet is and what's happening. We handle medication administration, manage behavioral notes you've shared, and follow any specific care instructions you've given us.

If something comes up during a visit — a vet concern, an escaped gate, anything — we'll contact you immediately. We don't disappear after the booking is confirmed.